Terms & Conditions

General Terms and Conditions of Soul Manufacture

  • Applicability to entrepreneurs and definitions of terms

(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB).

  • Conclusion of a contract, storage of the contract text

(1) The following regulations on the conclusion of contracts apply to orders placed via our internet shop https://soul-manufacture.de.

(2) In the event of the conclusion of the contract, the contract shall be concluded with

Soul Manufacture GmbH
Dr. Monika Konarzycka-Bessler
Wilhelmstr. 72
D-52159 Roetgen

Registration number HRB 22970
Register Court Local Court (Amtsgericht) Aachen

(3)  The presentation of the goods in our internet shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract..
(4) Upon receipt of an order in our internet shop, the following regulations apply: The consumer makes a binding offer to enter into a contract by successfully completing the ordering procedure provided in our Internet shop.

The order is placed in the following steps:

1) Selection of the desired goods
2) Confirm by clicking on the “Order” buttons
3) Check the information in the shopping cart
4) Press the button “to checkout”
5) Login to the Internet shop after registration and entering the login details (e-mail address and password).
6) Re-examination or correction of the respective entered data.
7) Binding dispatch of the order by clicking the button “order with costs” or “buy”.

Before bindingly sending the order, the consumer can, after checking his details, return to the Internet site where the customer’s details are recorded and input errors are corrected or the order process is cancelled by closing the Internet browser by pressing the “back” button in the Internet browser he is using. We will immediately confirm receipt of the order by an automatically generated e-mail (“order confirmation”). With this we accept your offer.

(5) Storage of the text of the contract for orders via our Internet shop: We will send you the order data and our general terms and conditions by e-mail. You can also view the AGB at any time at https://soul-manufacture.de/agb.html. For security reasons, your order data is no longer accessible via the Internet.

  • Prices, shipping costs, payment, due date

(1) The prices quoted include the statutory value added tax and other price components. Any shipping costs shall be added. These can be seen on the shipping costs page.

(2) The consumer has the option of payment in advance by bank transfer, PayPal, Stripe (credit card).

(3) If the consumer has chosen payment in advance, he/she is obliged to pay the purchase price immediately after conclusion of the contract.

  • Delivery of goods

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 5 working days. In the case of payment in advance, the period for delivery shall commence on the day after the payment order is sent to the bank instructed to make the transfer, and for all other types of payment, on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day.

(2) The risk of accidental loss and accidental deterioration of the goods sold shall not pass to the buyer until the goods are handed over to the buyer, even in the case of mail order purchases.

  • Retention of title

We reserve title to the goods until the purchase price has been paid in full.


  • Customer’s right of revocation as consumer

Right of withdrawal for consumers

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his self-employed professional activity:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us:

Soul Manufacture GmbH
Dr. Monika Konarzycka-Bessler
Wilhelmstr. 72
D-52159 Roetgen
E-Mail contact@soul-manufacture.com

by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

For services: In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. If you have opened the goods or have opened and partially consumed the goods, we will only refund part of the payment.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. We ask you to return the goods to us unopened in their original packaging.

If you have requested that the services be commenced during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract compared to the total amount of services provided for in the contract.


End of the right of withdrawal


  • Form of withdrawal

Example of withdrawal form

(If you want to cancel the contract, please fill in this form and send it back).

To :
Soul Manufacture GmbH
Dr. Monika Konarzycka-Bessler
Wilhelmstr. 72
D-52159 Roetgen
E-Mail contact@soul-manufacture.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of communication on paper)

(*) Delete as appropriate.

  • 8 Warranty

The statutory warranty regulations apply.

  • Contract language

The contract language is exclusively German.

Status of Term and Conditions as of March 2020 Soul Manufacture

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